Contact information
Last updated: July 16, 2026
HuggleLand is committed to providing helpful, professional, and reliable customer service. Customers may contact us regarding products, orders, shipping, returns, refunds, website access, payments, or general business inquiries.
Business Information
Business name: HuggleLand
Website: huggleland.store
Year established: 2023
Registered Business Address
HuggleLand
1827 Foxtail Dr
Kamloops, BC, V1S 0A4
Canada
Please contact our support team before returning any product. Products returned to our business address without prior authorization may not be accepted or processed.
Customer Support Email
Email is the recommended contact method for:
- Order status inquiries
- Shipping and tracking assistance
- Return and refund requests
- Damaged or defective product reports
- Incorrect or missing product claims
- Order changes or cancellation requests
- Product questions
- Payment concerns
- Website technical issues
- Privacy-related requests
When contacting us about an order, please include your order number and the email address used during checkout.
Customer Support Phone
+1 250 319-5192
Phone support may be used for general inquiries and urgent order concerns. If we are unable to answer immediately, please leave a clear message with your name, order number, telephone number, and reason for contacting us.
Customer Support Hours
Our standard customer support hours are:
Monday to Friday: 9:00 AM to 6:00 PM Pacific Time
Saturday, Sunday, and public holidays: Limited or unavailable support
Support hours may be adjusted during holidays, seasonal periods, emergencies, or operational changes.
Response Time
We aim to respond to customer inquiries within one to two business days.
Response times may be longer during weekends, public holidays, major promotions, or periods of unusually high demand.
Sending multiple messages about the same issue may delay processing. Please reply within the existing email conversation whenever possible.
Information to Include
To help us resolve your request efficiently, include:
- Full name
- Order number
- Email address used at checkout
- Product name
- Shipping address
- Clear explanation of the issue
- Photographs or videos, when relevant
- Preferred resolution
Never send complete credit card numbers, account passwords, or other highly sensitive payment information by email.
Formal Notices
Formal legal or business notices may be sent to:
HuggleLand
1827 Foxtail Dr
Kamloops, BC, V1S 0A4
Canada
A copy should also be sent by email to:
Contact Form
Customers may also contact us through the Contact Us page on huggleland.store.
Information submitted through our contact form is used to review and respond to the inquiry in accordance with our privacy practices.