Terms of service

Last updated: July 16, 2026

These Terms of Service govern your access to and use of huggleland.store, including all products, services, features, content, and transactions offered by HuggleLand.

Throughout these Terms, the words “we,” “us,” and “our” refer to HuggleLand. The words “you” and “your” refer to any visitor, customer, purchaser, or user of our website.

By visiting our website, creating an account, or purchasing a product, you agree to be bound by these Terms of Service and our related policies.

1. Eligibility

You must be at least the age of majority in your province, state, territory, or country of residence to use this website independently.

If you are under the applicable age of majority, you may use the website only with the involvement and permission of a parent or legal guardian.

By using our website, you confirm that the information you provide is accurate, complete, and current.

2. Online Store Use

You may use our website and services only for lawful personal or commercial purposes.

You must not:

  • Use our website for unlawful, fraudulent, abusive, or misleading activities
  • Attempt to interfere with the security or operation of the website
  • Upload viruses, malware, harmful code, or automated scripts
  • Copy, scrape, reproduce, or exploit website content without permission
  • Impersonate another person or provide false information
  • Attempt to gain unauthorized access to another customer’s account
  • Use our products or services in violation of applicable laws

We may suspend or terminate access when we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, measurements, specifications, colors, prices, and availability are accurate.

However:

  • Product colors may appear differently depending on lighting, photography, screen settings, and device displays.
  • Handmade or soft products may have minor variations in shape, stitching, pattern placement, dimensions, or appearance.
  • Measurements may vary slightly because of manual measurement methods.
  • Product packaging may change without prior notice.
  • Images may include decorative items that are not included with the product.

Please review the full product description before placing an order.

4. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit the quantity of products sold to any customer, household, region, or jurisdiction
  • Discontinue products without notice
  • Modify product designs, packaging, specifications, or materials
  • Refuse or cancel orders when stock is unavailable
  • Correct inventory errors

If a purchased item becomes unavailable, we may offer a replacement, issue a refund, or contact you to discuss alternative options.

5. Prices and Payments

Prices are displayed in the currency shown during checkout and may change without notice.

You agree to provide accurate and complete:

  • Billing information
  • Shipping information
  • Contact details
  • Payment information

You authorize us and our payment providers to charge the total amount shown at checkout.

Applicable taxes, duties, customs charges, currency conversion fees, and payment-provider fees may vary depending on your location and may be charged separately.

We reserve the right to correct pricing errors, including after an order has been submitted. If a material pricing error affects your order, we may contact you for approval or cancel and refund the order.

6. Order Acceptance

Submitting an order does not guarantee acceptance.

We may refuse, limit, or cancel an order for reasons including:

  • Product unavailability
  • Incorrect pricing or product information
  • Suspected fraud or unauthorized payment
  • Invalid or incomplete shipping details
  • Unusual purchasing activity
  • Violation of these Terms
  • Restrictions imposed by carriers, payment providers, or applicable laws

If we cancel an order after payment has been received, we will issue a refund to the original payment method.

7. Order Changes and Cancellations

Customers should contact us immediately to request an order change or cancellation.

We cannot guarantee that changes can be made after an order enters fulfillment or shipment. Once an order has shipped, it will be subject to our Return and Refund Policy.

8. Shipping and Delivery

We provide free standard shipping worldwide.

Estimated delivery is generally 7 to 10 business days after shipment. Delivery estimates are not guarantees and may be affected by factors outside our reasonable control.

Complete shipping terms are available in our Shipping Policy, which forms part of these Terms of Service.

9. Returns and Refunds

Eligible purchases may be returned free of charge within 30 days of delivery, subject to the conditions stated in our Return and Refund Policy.

Our Return and Refund Policy is incorporated into these Terms by reference.

10. Customer Accounts

You may be able to create an account to manage orders and personal information.

You are responsible for:

  • Maintaining the confidentiality of your login details
  • Restricting access to your account and devices
  • Ensuring your account information remains accurate
  • Informing us promptly of suspected unauthorized activity

You are responsible for activity conducted through your account unless prohibited by law.

11. Intellectual Property

All content on huggleland.store, including text, logos, graphics, icons, layouts, photographs, videos, product descriptions, branding, and website design, is owned by or licensed to HuggleLand and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell, license, or commercially exploit our content without prior written permission.

You may access and use the website for personal shopping purposes only.

12. Reviews and User Content

When you submit a review, comment, image, suggestion, or other content, you confirm that:

  • You own the content or have permission to submit it
  • The content is accurate and lawful
  • The content does not infringe third-party rights
  • The content is not defamatory, threatening, discriminatory, obscene, or fraudulent
  • The content does not contain harmful code or unauthorized advertising

You grant HuggleLand a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, translate, adapt, and display submitted content for business, marketing, and promotional purposes.

We may remove content that violates these Terms.

13. Third-Party Services and Links

Our website may include links to or integrations with third-party services, including payment processors, shipping companies, analytics services, and social media platforms.

We are not responsible for third-party websites, content, products, privacy practices, availability, or services. Your use of third-party services may be governed by separate terms and policies.

14. Prohibited Activities

You must not use the website to:

  • Violate laws or regulations
  • Infringe intellectual property rights
  • Harass, threaten, discriminate against, or harm others
  • Submit false or misleading information
  • Distribute spam or unauthorized advertising
  • Collect personal information without authorization
  • Interfere with security features
  • Reverse engineer or copy website technology
  • Engage in fraudulent payment, refund, or chargeback activity

15. Disclaimer of Warranties

To the maximum extent permitted by law, the website and its content are provided on an “as available” and “as is” basis.

We do not guarantee that:

  • The website will always be uninterrupted or error-free
  • Every defect will be corrected immediately
  • All information will always be complete or current
  • Products will meet every personal preference or expectation

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, HuggleLand and its owners, employees, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the website or products.

Where liability cannot be excluded, our total liability will be limited to the amount paid for the product or service giving rise to the claim, unless applicable law requires otherwise.

17. Indemnification

You agree to indemnify and hold HuggleLand harmless from claims, losses, liabilities, costs, and expenses arising from:

  • Your violation of these Terms
  • Your unlawful use of the website
  • Your infringement of third-party rights
  • Information or content submitted by you

This provision applies only to the extent permitted by law.

18. Governing Law

These Terms are governed by the applicable laws of the Province of British Columbia and the federal laws of Canada, without limiting any mandatory consumer protections that apply in the customer’s country or region.

19. Changes to These Terms

We may revise these Terms from time to time to reflect changes to our business, website, products, or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website after changes become effective constitutes acceptance of the revised Terms.

20. Contact Information

HuggleLand
1827 Foxtail Dr
Kamloops, BC, V1S 0A4
Canada

Email: support@huggleland.store
Phone: +1 250 319-5192
Website: huggleland.store