Shipping policy
Last updated: July 16, 2026
This Shipping Policy explains how orders placed through huggleland.store are processed, shipped, tracked, and delivered.
1. Free Worldwide Shipping
HuggleLand provides free standard shipping worldwide on eligible orders placed through our website.
There is no minimum purchase requirement unless otherwise stated during a promotion or at checkout.
Optional expedited delivery services, when available, may involve an additional charge displayed before payment.
2. Order Processing
Orders are normally reviewed and prepared for shipment within 1 to 3 business days.
Processing may take longer during:
- Weekends and public holidays
- Promotional campaigns
- High-demand periods
- Product launches
- Severe weather events
- Inventory checks
- Address verification
- Payment or fraud-prevention reviews
Processing time is separate from estimated delivery time.
3. Estimated Delivery Time
After the order has been processed and shipped, standard delivery generally takes approximately:
7 to 10 business days
Business days normally exclude Saturdays, Sundays, and public holidays.
The estimated delivery period begins when the carrier accepts the shipment, not when the order is placed.
4. Delivery Estimates
Delivery times are estimates and cannot be guaranteed.
Delays may occur because of:
- Customs inspections
- Carrier congestion
- Weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- Remote delivery locations
- Incorrect or incomplete addresses
- Local postal service delays
- Security inspections
- Events outside our reasonable control
A delayed package is not automatically considered lost.
5. Order Tracking
When tracking is available, a shipping confirmation email will be sent after your order has been dispatched.
Tracking information may require several business days to update after shipment. Temporary gaps in tracking activity do not necessarily mean that the package has stopped moving.
Customers are responsible for monitoring tracking updates and arranging collection when required by the local carrier.
6. Shipping Address
Customers must provide a complete and accurate shipping address during checkout.
Before submitting an order, please verify:
- Recipient name
- Street address
- Apartment, unit, or building number
- City
- Province, state, or region
- Postal or ZIP code
- Country
- Telephone number
HuggleLand is not responsible for delivery problems caused by incorrect, incomplete, outdated, or improperly formatted address information supplied by the customer.
7. Address Changes
Contact us immediately if you need to correct a shipping address.
We will make reasonable efforts to update the order, but changes cannot be guaranteed after processing or shipment has begun.
Once the package has shipped, the customer may need to contact the carrier directly. Additional shipping costs resulting from an incorrect customer-provided address may be the customer’s responsibility.
8. International Shipping
International orders may be processed through different fulfillment centers and shipping partners depending on product availability and destination.
Packages may pass through customs and local postal services before final delivery.
Some countries or regions may not be serviceable because of legal restrictions, carrier limitations, sanctions, transportation disruptions, or safety concerns. If we cannot ship to your location, we will contact you and issue an appropriate refund.
9. Customs, Duties, and Taxes
International shipments may be subject to customs duties, import taxes, brokerage fees, handling charges, or other government assessments.
Unless included and clearly stated during checkout, these charges are not controlled by HuggleLand and may be the responsibility of the recipient.
Customers are responsible for understanding the import requirements of their destination country.
We are unable to declare an incorrect value or label a commercial purchase as a gift to avoid customs charges.
10. Separate Shipments
Products from the same order may be shipped separately because of:
- Inventory availability
- Product size or packaging requirements
- Different fulfillment locations
- Carrier restrictions
Separate shipments may arrive on different dates and may have different tracking numbers. You will not be charged additional standard shipping fees for split shipments.
11. Delivery Confirmation
An order may be considered delivered when the carrier’s tracking system records it as delivered to:
- The shipping address
- A mailbox
- A parcel locker
- A building reception area
- A designated safe location
- A person at the delivery address
- A local pickup facility
Customers should check around the property, with household members, building staff, neighbors, and the local carrier before reporting a missing package.
12. Missing Packages
If tracking has not updated for an extended period or the package has not arrived after the estimated delivery period, contact us at support@huggleland.store.
Please provide:
- Order number
- Full customer name
- Shipping address
- Tracking number
- Description of the delivery issue
We may contact the carrier or fulfillment partner to investigate. Carrier investigations may take several business days.
If a package is confirmed lost, we may provide a replacement or refund, depending on the circumstances.
13. Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it:
- Check all entrances, mailboxes, parcel lockers, and safe locations.
- Ask household members, neighbors, reception staff, or building management.
- Allow up to two additional business days, as some carriers mark packages delivered before final handoff.
- Contact the local carrier with the tracking number.
- Contact HuggleLand if the package remains missing.
We will assist with reasonable investigation efforts, but we cannot guarantee compensation for packages confirmed by the carrier as correctly delivered.
14. Damaged Packages
If a shipment arrives damaged:
- Photograph the outer packaging before opening it
- Photograph the product and shipping label
- Keep all packaging materials
- Contact us within 30 days of delivery
We will review the claim under our Return and Refund Policy.
15. Refused or Unclaimed Deliveries
Customers are responsible for accepting or collecting their orders.
Packages returned because they were refused, unclaimed, incorrectly addressed, or subject to unpaid customs charges may require additional shipping fees before being sent again.
Where permitted, return shipping costs or carrier charges may be deducted from any refund.
16. Contact Us
For shipping questions, contact:
HuggleLand
1827 Foxtail Dr
Kamloops, BC, V1S 0A4
Canada
Email: support@huggleland.store
Phone: +1 250 319-5192
Website: huggleland.store